Cancellation Policy
At Khandelwalnamkeenratlam, we take pride in delivering fresh, hygienic, and high-quality namkeens and mixtures to our valued customers. However, we understand that sometimes plans may change. Here’s our policy regarding order cancellations:
Order Cancellation Terms:
Orders can be cancelled within 2 hours of placing the order by contacting our customer support team via phone or email.
Once the order has been processed, packed, or dispatched, cancellation will not be possible.
Bulk orders or customized gift hampers cannot be cancelled once confirmed, as these are made specifically on demand.
How to Cancel an Order:
To request a cancellation, please share your order details along with your contact number at:
📞 Phone: +91-88893-23005
📧 Email: khandelwalnamkeenrtm@gmail.com
Our support team will confirm your cancellation status within working hours.
Refund Against Cancelled Orders:
If the order is successfully cancelled within the allowed time, a full refund will be credited to your original payment method within 5-7 working days.
No refund will be applicable for cancellations requested after the dispatch or beyond the allowed time frame.
Note:
We reserve the right to refuse or cancel any order in case of unforeseen circumstances like stock unavailability, incorrect pricing, or technical issues. In such cases, the customer will be informed, and the full amount will be refunded.